Refund policy

Return & Refund Policy

Return Window:
Our policy lasts 14 days from the date you receive your purchase. If 14 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

Eligibility:
To be eligible for a return, your item must:

• Be in the same condition you received it (unworn/unused)

• Include tags and original packaging

• Include the receipt or proof of purchase

How to Return:
To start a return, contact us at mermaidclubb@gmail.com. If your return is approved, we’ll provide:

• A return address

• Instructions on how and where to send your package

• The return shipping cost is covered by the customer.

Return Location (Europe):

Returns should be sent to Europe, as our headquarters and return center are located there.

Important:

• Items sent back without prior authorization will not be accepted.

• Return shipping costs are the responsibility of the buyer.

Damages & Issues:
Please inspect your order upon arrival. Contact us immediately if your item is:

• Defective

• Damaged

• Incorrect

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

• Sale items

• Gift cards

Exchanges:
The fastest way to exchange an item is to return the original item for a refund and place a new order for the item you want.

Refunds:
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved:

• Refunds will be issued to your original payment method

• Processing can take up to 1 week depending on your bank or credit card company

By making a purchase, you agree to our policies, and we do not accept any liability.

For any return questions, contact us at mermaidclubb@gmail.com.